From the initial report to the final solution, we follow a fixed process: diagnosis, repair or replacement, and follow-up until the device is fully operational again. This can be done remotely or on-site, always in line with the agreed SLA.
Our experienced technicians work with original or equivalent parts and, thanks to years of experience, know exactly how to navigate manufacturer warranty procedures, so you don't have to figure out which process applies yourself.
Break & Fix combines seamlessly with our Servicedesk for centralised reporting and with Field Engineers As A Service for extra capacity on site, giving you a single point of contact for the entire maintenance journey of your IT fleet.
